Terms & Conditions
Please read these terms carefully before using HEYFIX services.
These Terms & Conditions ("Terms") govern the on-site device repair services provided by HEYFIX ("we", "us", "our") to you ("customer", "you"). By booking a repair with HEYFIX, you agree to these Terms.
1. Services
HEYFIX provides mobile, on-site repair services for consumer electronic devices including iPhone, iPad, Samsung and MacBook. Quotes are provided free of charge and are valid for 14 days unless otherwise stated.
2. Booking and appointments
Appointments are subject to technician and parts availability. We will confirm your appointment by phone, text or email. You agree to provide safe, reasonable access to the repair location and to be present for the duration of the appointment unless otherwise agreed.
3. Pricing and payment
All prices are quoted before work begins. Payment is due on completion of the repair. We accept card, Apple Pay, Google Pay, and cash. Additional work discovered during service will be quoted separately, and we will not proceed without your approval.
4. Data and backup
You are responsible for backing up data on your device before the repair. HEYFIX takes reasonable care but is not liable for data loss that occurs during or as a result of a repair.
5. Warranty
Every repair is covered by our 6-month workmanship warranty as described on the Warranty page. The warranty does not cover new damage, liquid damage, third-party modification, or unrelated issues.
6. Limitation of liability
To the maximum extent permitted by law, HEYFIX's liability for any claim relating to a repair is limited to the amount paid for that specific repair. We are not liable for indirect, incidental or consequential damages.
7. Cancellations
You may cancel or reschedule an appointment up to 2 hours before the scheduled arrival at no charge. Late cancellations may incur a callout fee.
8. Changes
We may update these Terms from time to time. The version in effect at the time of your booking applies to that booking.
9. Contact
Questions about these Terms? Email oops@heyfix.me or call 445-285-3717.