Privacy Policy
How we collect, use and protect your information.
This Privacy Policy describes how HEYFIX ("we", "us", "our") handles personal information collected in connection with our on-site device repair services and this website.
1. What we collect
- Contact details you provide: name, phone number, email address and service address.
- Repair details: device brand and model, the issue, and any notes you provide.
- Basic technical data automatically collected by our website (such as device type and pages viewed) for analytics.
2. How we use it
- To schedule, perform and follow up on your repair.
- To send transactional messages (booking confirmations, arrival updates, warranty notices).
- To improve our service quality and website experience.
- To meet legal and record-keeping obligations.
3. Sharing
We do not sell your personal information. We may share limited information with service providers who help us operate — for example, messaging, scheduling and payment tools — under confidentiality obligations.
4. Data on your device
Our technicians access only what is required to complete a repair. We never intentionally read, copy or export personal content from your device.
5. Retention
We retain repair records for as long as needed to service warranty claims and to meet legal obligations, after which they are securely deleted.
6. Your rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us.
7. Cookies
Our website uses essential cookies and basic analytics. You can disable cookies in your browser settings; some features may not work as expected without them.
8. Contact
Questions about this policy or your data? Email oops@heyfix.me or call 445-285-3717.